Where can I find Moulin Roty products?
Moulin Roty items are available at more than 120 points of sale throughout Australia. To find your closest stockists, please refer to our stockist list, “Where are We”, which can be found on the top tool bar of our home page and in the Customer Centre located in the footer of each page of our site.
Can I buy Moulin Roty on-line?
Moulin Roty may be purchased from a number of web stores, most of which are associated with traditional ‘bricks and mortar’ stockists.
Can you tell me the price of a product?
If you would like pricing information, please contact your nearest stockist.
Can I receive a catalogue by post?
We no longer send out catalogues by post, but you can view the entire Moulin Roty range on-line on this website. our Our happy little friends prefer to be seen and cuddled in real life, so if you would like to get to know any of our products better, please visit your nearest shop.
Are security constraints respected?
The well-being of small children is an absolute priority at Moulin Roty. Quality and security are commitments to which we strive on a daily basis. Each material, each product has been subjected to extensive tests. We work with independent accredited laboratories which carry out tests for toxicity, material resistance and tensile strength on our toys before granting a certificate of conformity. More information can be found on the page Quality Commitment.
Can I receive advertising articles?
We do not offer advertising articles, nor discount coupons. Our soft toys and comforters are designed with love and to make you fall in love with them – they are toys to be discovered and to cherish. We simply hope that you will want to meet them in one of our shops where they are waiting for a very special friend to come and find them.
My child has lost his or her comforter. What can I do?
We can launch a search party for any Moulin Roty comforter that no longer figures in our current catalogue. To help our savers in their search, please fill out the form ‘Save my Doudou’.
To help us, please fill out the form below and if you can, send us a photo!
Please note that there will be comforters that are now totally out of stock, and in this case, unfortunately, we will be unable to help.
You can find comforters that are still in our catalogues at Moulin Roty stockists – refer to the stockist list at ‘Where are we?’ in the top navigation.
Can you repair a damaged comforter?
There is no hospital at Moulin Roty for damaged comforters. We hope that you are able to repair any little scratch with tenderness . . . You can also contact the service ‘Save my Doudou’ to replace the damaged comforter.
How do I care for my comforter?
When it is wash time for your child’s comforter, a quick dip in the washing machine at 30°C (delicate cycle) with a gentle washing detergent followed by a short spin will ensure that our colour fast fabrics keep their original quality. Given the performance of new generation washing machines (high spin / minute), we advise you to place our items in a special washing bag or pillow-case. The maximum speed we advise is 500 spins / minute (delicate cycle). You can then place the comforter in the dryer if you like, on a delicate cycle.
If the product contains a musical box, surface washing only is recommended. Do not under any circumstances place an item with a musical box in a dryer.
* except where specified on our labels (eg. Dry-clean only)
And there you go! Your child’s comforter will be nice and clean, ready for more hugs from his or her friend!
For more information, see the page ‘Quality Commitment’
What is the procedure for contacting our after-sales service?
The best solution is to contact the point of sale where the purchase was made and where the retailer can advise you. The item in question also has a production series number on its label which you can send to us along with any further questions to the following address :firstname.lastname@example.org